Frequently Asked QuestionsFrequently Asked Questions

Does SYNKii work anywhere in the world?

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SYNKii allows for a secure and reliable connection anywhere in the world.

For the best experience using the SYNKii MIDI keyboard in sync, teachers and students should be within 2000 miles (or 3000 kilometers) of each other.

This is the equivalent distance of London (UK) to Ankara (Turkey).

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Can I use a VPN?

How do I make an account?

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How do I upgrade my account?

Upgrading to SYNKii monthly subscription

How much does SYNKii cost?

SYNKii monthly subscription for music tutors

Do my students need an account?

The different types of accounts available with SYNKii

How can I delete my account?

Deleting an account

What is SYNKii?

What is in the SYNKii Classroom and how does it work?

How can I contact SYNKii?

Contacting Synkii

How do I make an account?

Signing up for a SYNKii account for online music tutors

Can I use an acoustic piano in the SYNKii Classroom?

Acoustic pianos

Will my Yamaha Disklavier hybrid piano work in the SYNKii Classroom?

Yamaha Disklavier (Hybrid) Pianos

What type of keyboard can I use?

Using MIDI keyboards and digital pianos in the SYNKii Classroom.

Which MIDI devices, digital pianos, or keyboards can I use?

MIDI Devices

Does SYNKii work on a mobile or tablet?

Device compatibility

What are the minimum specs for running the SYNKii Classroom?

System requirements

There is a problem with my microphone

How to fix microphone issues.

There is a problem with my video connection

How to fix video connection issues.

"This site can't ask for your permission"

How to fix the "this site can't ask for your permission"

How to invite a student

Inviting a student into the SYNKii Classroom

Using Headphones or Earphones

Using headphones or earphones in the SYNKii Classroom

Connecting Your MIDI Device

A guide to connecting your device to your computer.

Quickstart Checklist

The ultimate guide to getting started with SYNKii

Can I use a VPN?

Using a VPN in the SYNKii Classroom

Can I add more than one student to the classroom?

How many students can join you in the SYNKii Classroom